Our holistic approach offers comfort and dignity when needed most by an interdisciplinary team that is committed to offering the best personal care possible.
Our medical director, Dr. Tracy Geiger leads this team but also works with the patient’s primary care physician throughout the care journey. Together, they nurture the physical, social, emotional, and spiritual needs of our patients.
Patients & Family
What is Hospice?
Hospice is a specialized type of care for those facing a life limiting illness that gives them peace, comfort, and dignity. It also provides programs to families that support them after their loved one passes away.
Hospice care focuses on the quality of life rather than its length. It provides humane and compassionate care for people during their final journey so that they may live as fully and comfortably as possible.
The hospice philosophy accepts death as the final stage of life; it affirms life and does not hasten or postpone death. Hospice care treats the person rather than the disease, working to manage symptoms so that a person’s last days may be spent with dignity, surrounded by people who care.
Serenity Hospice Care empowers our patients and their families by directing their end of life care through each stage by focusing on their individualized goals. We support our patients wherever they call home, whether that is a private home, assisted living center, nursing home, or group home.
Together we work with the patient, their family, caregivers, primary care doctor, and our team which includes a hospice medical director, nurses, social workers, certified nursing assistants, volunteers, dieticians, music therapists, massage therapists, and chaplains to develop an individualized care plan that focuses on a holistic approach.
Eligibility
Patients are eligible for hospice care when a physician makes a clinical determination that life expectancy is 6 months or less if the terminal illness runs its normal course. For more details regarding eligibility please call our office at (262) 735-4297.
Payment Options
Eligible patients have coverage for hospice care under Medicare, most state Medicaid plans and many private insurance plans, from routine care to grief support services. Serenity Hospice Care also covers any equipment or medications that are related to the terminal diagnosis of the patient. If you have any questions about your insurance benefits or any possible out of pocket costs, we will help you find the answer. Just contact our office at 262-735-4297.
Examples of coverage include:
Routine Care – Symptom control to make the patient comfortable
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
Medicaid Covered? Always – Pays 100% of costs
Private Plan Covered? Depends on your plan
General Inpatient Care – short term management for out of control symptoms provided in an inpatient facility
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
Medicaid Covered? Always – Pays 100% of costs
Private Plan Covered? Depends on your plan
Continuous Care – short term crisis care at home or in an assisted living facility with 24 hour care provided by the hospice team
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
Medicaid Covered? Always – Pays 100% of costs
Private Plan Covered? Depends on your plan
Respite Care – 5 day maximum patient stay in a nursing facility to give the caregiver rest so he or she can continue to provide care in the home
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs. Patient pays 5 percent of the Medicare payment amount for inpatient respite care
Medicaid Covered? Always – Pays 95% of costs. Patient pays 5 percent of the Medicare payment amount for inpatient respite care
Private Plan Covered? Depends on your plan
Medications – needed for the life limiting illness
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
Medicaid Covered? Always – Pays 100% of costs
Private Plan Covered? Depends on your plan
Equipment and Supplies – needed for the life limiting illness and provided by hospice approved contractors
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
Medicaid Covered? Always – Pays 100% of costs
Private Plan Covered? Depends on your plan
24 hour on call access to hospice staff support for patients and families
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
Medicaid Covered? Always – Pays 100% of costs
Private Plan Covered? Depends on your plan
Grief support services and other complementary therapies
Medicare/ Medicare HMO Covered? Always – Pays 100% of costs
Medicaid Covered? Always – Pays 100% of costs
Private Plan Covered? Depends on your plan
Success Stories
Your hospice team is exceptional. They are so caring and compassionate. They have a real grasp of the needs of the elder population, including those with advanced dementia. They have been an invaluable support to our residents and their families, as well as the staff here.Administrator of Assisted Living Facility
We are so grateful for the Serenity Hospice Program! Thank you to all the wonderful caregivers that brought dignity of life to Dad! Special thanks to the caregiver who fed Dad and shared stories with him. To the Pastor, Nurses, and others involved in his care. We feel blessed to have met so many of you!
Dear Guardian Angels! We never met any as special as people like all of you. Thank you all so very much! I’m sure mom would give hugs to all of you…and so do we!
You have our most heartfelt thanks for the wonderful and compassionate care you gave to our mother. It takes special people to do what you do!
Dear Serenity Hospsice Care staff: We would like to thank you for doing what you do. The professionalism, kindness, love, and support shown by all of you is very much appreciated.
We cannot thank you enough for all you did for Dad. Your help came just when we needed it. Your staff knew just how to treat Dad with sweet kindness and respect. Your social worker was very informative and helpful. Your nurse knew just what medications were needed to make him comfortable. She also was there in emergencies, even when inconvenient.
Your care of my wife at The Lighthouse was so gentle, encouraging, and sincere. My family and I would like to express our deepest thanks to you for the care provided during her last days with us. I’m sure she appreciated your staff at Serenity even more than we did.
Thank you to your ENTIRE staff who so graciously and lovingly cared for our mother in her later days. A special thanks to her caregiver for her compassionate care and all the small detailed things to make her last days special. Mom passed with dignity and a feeling of being loved.
Everyone in our family wants to say thank you for your support, help, and care during the final few days of our father’s time here with us. It is hard to put into words and now, after the loss of our Dad – everyone has continued to be so nice.
God Bless your wisdom and care. Serenity’s staff made moms transition to staying home her last weeks so great. All the staff did a phenomenal job.
Thank you for the wonderful comfort and care you gave to my mom. The roses you sent were also beautiful.
Just wanted to thank the Serenity Hospice Care staff who provided care to our Aunt. Your kindness and professionalism contributed to the quality of her passing.
Dear Serenity Hospsice Care staff: Our heartfelt thanks for the loving care you extended to our mom in her final days. Your really treated her with so much dignity.
Serenity Hospice Care was simply amazing from the registration process right through to my grandmother’s passing. Every person we were in contact with showed genuine compassion for Grandma and my family members. Every question was thoroughly answered and there was no detail forgotten. The day of my grandmother’s passing, the Chaplain talked with each of us and provided faith filled answers to help us cope with our huge loss. Without question, I would recommend Serenity Hospice for end of life care.
Volunteers
Volunteers are an important part of the Serenity Hospice team. Our volunteers provide support to our patients and their families. They also provide clerical support to our office staff. Hospice volunteers give comfort, peace, and care to patients, caregivers, and families during end of life. Our volunteers are an integral part of our hospice program. If you are interested in learning more about becoming a volunteer, please reach out to the Serenity Hospice Volunteer Coordinator, Ashley Wissinger at 262-735-4297.
Why Us
We are dedicated to providing compassionate and holistic care for our end of life patients and their loved ones.
Mission
The mission of Serenity Hospice Care is to provide enhanced comprehensive care to our patients and their loved ones. Serenity Hospice Care will provide that care by focusing on the holistic hospice approach, touching the physical, social, emotional, and spiritual aspects of our patients.
Serenity Hospice Care will empower our patients and families to direct their end of life care through each stage of their journey. We will direct that special care by focusing on the ultimate goals of the patient and family.
Serenity Hospice Care is committed to providing the highest quality of care utilizing our multidisciplinary team in the comfort of each patient’s home, wherever they choose to live.
Vision Statement
We strive to be one of the leading providers of a wide range of quality hospice services recognized for enduring dedication to provide innovative, professional, and compassionate care to the communities we serve.
Philosophy
Hospice is a special kind of care designed to provide sensitivity and support for people in the final phase of terminal illness.
Hospice care seeks to enable patients to carry on an alert, pain-free life and to manage other symptoms so that the last days may be spent with dignity and quality at home or in a homelike setting.
It is the goal of Serenity Hospice Care to provide palliative and supportive services to meet physical, psychological, social, and spiritual needs to the patients and caregivers in the home, health care facilities, or other residential settings. These services will be provided without regard to race, religion, gender, creed, sex, or ability to pay.
Through our mission to provide compassionate care to all of the patients we serve, we are proud to belong to the following organizations: