Your Choice for Home Health Care, Therapy, and Hospice

We’re Here for Your Home Health Care and Hospice Needs

Home health and hospice services continue to be critical at this time. We are working during these unprecedented times to ensure you (or your loved one) have access to the services that have been ordered for you (or them).
• We are staying up-to-date with Medicare regulation changes to serve patients more easily.
• We are following and implementing all recommended CDC guidance for infection control measures and appropriate use of personal protective equipment (PPE). Clinicians are wearing gowns, masks, goggles, and gloves for ALL patient care. All of our clinicians have been checked off on PPE competency and continue to complete online COVID-19 training courses as new information becomes available.
• We are limiting equipment being brought into the home to only essential items necessary to perform treatments.
• We are coordinating closely with the state and local health departments.
• We are screening all of our clinicians daily, including monitoring temperatures, any travel, symptoms, and or potential exposure to COVID-19. Clinicians must report immediately and self-quarantine for at least 14 days if they have any symptoms or exposure.
• We evaluate and track all current and prospective patients for COVID-19 risks before providing care, and continue to track prior to and during each visit.

While we share the great concern about this pandemic, we feel confident in our ability to provide uninterrupted care in a way that will minimize exposure to others. We are prepared to continue to provide exceptional care.

Your primary care physician will determine if you have a medically necessary home health care need. Your primary care physician can fax your referral to our Intake Department at 262-923-1213. If you have questions about home health (skilled nursing or therapy) or hospice please call us at 262-293-3951.


What is Lymphedema?
Lymphedema is swelling that generally occurs in your arms or legs. It is most commonly caused by the removal of or damage to your lymph nodes. It results from a blockage in your lymphatic system, which is part of your immune system. The blockage prevents lymph fluid from draining well, and the fluid buildup leads to swelling.

How can Preceptor Home Health & Hospice help?
We have 6 certified lymphedema therapists on staff. Our services include manual lymphatic drainage, compression bandaging, skin care management and treatment, therapeutic exercise, Kinesio Taping® and scar massage. We can see you in your home to provide a comprehensive lymphedema evaluation and treatment plan. Reduced lymphedema swelling allows for increased range of motion, increased mobility, decreased pain, decreased risk for skin breakdown, improved circulation and more flexibility. Your clothes may even fit better! Lymphedema management often leads to an improved body image, decreased fatigue and increased functional abilities.

How can I get my lymphedema treatment started?
We’re ready to provide you with the best lymphedema care from the safety of your home. Your primary care physician will determine if you have a medically necessary home health care need. Your primary care physician can fax your referral to our Intake Department at 262-923-1213. Rest assured, we are following CDC guidance to prevent the spread of COVID-19. Our therapists have personal protective equipment and are screened daily.

During this crisis we are still taking Referrals

We at Preceptor Home Health and Hospice have COVID-19 prevention best practice procedures in place so that you have peace of mind as you begin or continue service with us. We know you share our concerns about this issue and want to assure you that we are working diligently to ensure all patients and staff in our community can be as safe and healthy as possible.

Here are some steps we are taking:
– We are staying up-to-date and implementing CDC guidance, including CDC’s March 10 guidance relating to home health and hospice providers.
– We are following recommended infection control measures, including hand hygiene, environmental cleaning, and use of personal protective equipment (PPE)
– We are evaluating all patients and prospective patients for COVID-19 symptoms or risk before providing care
– We are screening, monitoring and tracking the health of our employees, including repeated screening for travel, symptoms, or potential exposure
– Where necessary, we are coordinating closely with state and local health departments

As a result of our efforts, while we share the community’s great concern about this pandemic, we feel confident in our ability to provide uninterrupted care in a way that will minimize exposure to others. We hope that you will use us as a resource to help prevent the spread of COVID-19.

Shelly Darmody RN BSN
Director of Clinical Services
Preceptor Home Health & Hospice

Feeling Anxious? The Anchoring Heart Technique Might Help

Feeling anxious? Non-profit Opus Peace suggests the Anchoring Heart Technique as a way to ground yourself and feel more secure.
There are 3 steps to the Anchoring Heart Technique:
1. Place your hand (or both hands) on your heart firmly and tenderly and breathe deeply. You can keep your eyes open, lower them, or close them – whatever is most comfortable for you or whatever the circumstance might dictate. Be aware of your heart beat.
2. Feel whatever uncomfortable feeling that you are experiencing (even if it is just for a few seconds)
3. Be curious about the place inside that is NOT afraid of emotional pain. Feel your inner strength. Know you can handle this moment.

To learn more about Opus Peace visit their website at

Communication with Older Adults

I was in line at the grocery store with an older gentleman and what appeared to be his caregiver before me. The older gentleman gave the clerk cash for the groceries he purchased. Instead of giving the change to the older gentleman, the clerk handed it to his caregiver. I had a friend tell me she was at a restaurant with her grandmother, and the waitress looked beyond her grandmother and asked my friend, “What does she want to drink?”

I bet anyone who has spent time with an older adult has had similar experiences with an elder being ignored, with the assumption he or she isn’t capable of speaking or acting on his or her own behalf. Even those who provide older adult services have tendencies to look past the elder and look for the answer from someone else.

Most older adults age well and remain very capable, despite some of the foreseeable declines that come with the aging process. Despite this fact, there are too many times we attach incorrect labels and stereotypes to people who have gray hair and lines on their skin.

Many older adults I talk with don’t see themselves as old, and they don’t want that label. Like everyone else, they would rather be known for their interests, experiences, careers, military service or hobbies. When we approach people of every age, whether they are in their 30s, 40s or 50s, we don’t expect them to keep the company of people in their age group. However, we often expect the elderly to act a certain way and to be content around people their own age. What I have learned is older people are just as diverse as younger generations.

How do we learn not to focus on age and instead see the person for who they are? How can we politely let a salesperson know their attention needs to be on the older adult and not the person they are with?

An older adult might require time to process information and respond. Hearing deficits might require face-to-face communication and low, slow speech. Many of us meet older adults who have cognitive impairments and might not recognize their loved ones or communicate their thoughts and feelings. This can be frustrating and result in not spending time with them. Instead, address the older adults during conversations and offer simple explanations. Look into that person’s eyes and encourage others to do the same. Begin your conversation with a simple smile and a quiet, “Hello there.”

This type of interaction can serve as a model for all of your personal interactions – no matter what the person’s age.

Kathleen Weston
Preceptor Home Health Hospice

Holiday Visits Can Raise Concerns

When families live far away from one another, the holidays may be their only chance to personally observe their older relatives. Age-related declines can happen quickly. Family members who haven’t seen their loved one since last year might be shocked at what they see – a once healthy father looking frail or a mom whose home was well kept now in disarray.

For those family members who have relied on regular telephone calls, the upcoming holidays might be revealing. When family members visit for the holidays it gives them an opportunity to observe a situation through new eyes. The following changes might indicate the need to act to ensure your aging relatives’ safety and good health.

Weight Loss – One of the most obvious signs of ill health, either physical or due to cognition struggles, is weight loss. The cause could be related to a lack of energy to cook, or it could be more serious. Certain medications and aging in general can change the way food tastes. If weight loss is evident, talk with your loved one about your concern and schedule a doctor appointment to discuss the issue.

Balance – It is important to pay attention to how an older adult moves and walks. An older adult who is reluctant to walk or has pain while they move may have muscle or joint problems. If your loved one appears unsteady on their feet there could be a risk of falling. This is a serious problem and could result in a severe injury.

Emotional well-being – Be cautious of obvious and subtle changes in your loved ones’ emotional well-being. You can’t always gauge someone’s spirits over the telephone, even if you speak daily. Take note of signs of depression, withdrawal from activities with others, sleeping patterns, loss of interest in hobbies, lack of basic home maintenance or personal hygiene. All of these are concerns of depression, dementia or other physical ailments including dehydration. If you notice different behaviors with your loved one, be sure to seek medical attention.

Home environment – Pay attention to your loved ones’ surroundings. For example, your parent might have been a stickler for neatness or for paying bills on time. If you discover clutter or mail piled up, a problem might exist. Keep an eye out for other concerns. Scorched cookware could be an example of a stove that was left on. An overflowing hamper could mean your loved one doesn’t have the energy or desire to do laundry. Check prescription bottles for expired dates and make sure medications are being taken as directed.

If you visit your loved one over the holidays and have concerns, Geriatric Care Management can be of assistance in assessing and developing a care plan for your loved one to help ensure their safety and help with decisions about their future. The more systems you have in place, the better peace of mind you’ll experience as you return home from your holiday and future visits.

Kathleen Weston
Preceptor Home Health Hospice

What do you want at End of Life?

With any important decision comes a frank and open discussion, especially when it comes to medical care preferences. There is always hope this discussion happens before you are unable to make decisions for yourself. These decision are called advanced directives and include your wish for what you want as your health care changes.

Is there ever a good time to talk about this? The holidays might be the right time – when family is together. If you prefer to skip the conversation, record your preferences in a letter, email, or during a routine doctor’s appointment. As long as you are able to communicate your wishes, you can change your mind about how you want to be cared for as your health changes.

Below is a list of questions you might consider to guide the conversation.

– Thinking about your death, what do you value most about your life?
– If you were diagnosed with a terminal illness, would you want to pursue every possible cure?
– Do you want to die at home?
– If not at home, where do you want to die?
– How much pain is acceptable to you?
– Do you want your family with you when you die?
– What decisions regarding care do you want to entrust with others?
– What do you hope for regarding your death?

I believe the most important question is “What do you want at end of life?” I met with a woman who asked her father this, and he said, “As long as I can have chocolate ice cream and watch football, I will be fine.” His answer surprised her, but it also told her what was important to her father and helped guide her when his health changed.

We all have different values. We know that what is important to one person might not be important to another. Spiritual, cultural, social and economics may influence decision-making. Understanding options and what is available is important as these decisions are considered.

Sometimes people do not want to stop curative measures. At some point, however, the person may not be able to physically withstand additional surgery, chemotherapy or other treatment. Palliative care, which helps relieve pain and provides symptom management, can be a relief and an option. Hospice provides care to the patient and entire family. Curative care is stopped and replaced by comfort care to reduce pain and other symptoms associated with the illness. Hospice also supports quality of life while supporting the family helping to care for the patient. Hospice provides a range of services for a variety of illnesses through a team approach that offers support physically, socially, and spiritually. Hospice also offers bereavement to families after the death of a loved one. Hospice does not take away hope – it offers a different kind of hope.

Discussing a care path or change in the goal for care is difficult for family members. However, having the conversations sooner rather than later can ensure you are providing the care your loved one desires.

Kathleen Weston
Preceptor Hospice Director of Operations

Suggested Activities for Seniors with Dementia

Keeping aging loved ones active in hobbies and interests that gave them pleasure in the past is important. This is important to stir memories, feel emotionally connected with others, reduce anxiety and irritability, and make them feel more engaged with life. Certain activities may work better at different times of the day or may change as the disease progresses. Give them a try, you may be surprised yourself at how much fun you will have.
* Sing songs or play music from an era when they were younger
* Watch family videos
* Look at family photo albums together
* Make a small hand held photo album and label with the names of family and friends. Leave in resident’s room to look at any time they would like
* Put a simple puzzle together
* Play a familiar game such as UNO, go fish or checkers
* Color or paint pictures
* Look through magazines of interest to resident such as cars, hunting, gardening, etc.
* Ask about memories they have about their siblings, going to school as a child, wedding day (memories from long ago stay intact longer)
* Make birthday or holiday cards together
* Keep a journal in resident’s room and write about visitors or special outings, family gatherings, etc.
* Eat lunch or a snack outside
* Fill a bird feeder together and place outside room
* Look at or count trading cards
* Cut coupons together

Ten Strategies to Communicate Better with Older Adults with Dementia

1. Reduce Distractions: Turn off TV or radio, find quiet place to talk, close the door if possible. This allows the person to focus their energy on the conversation.
2. Get the Person’s Attention: Establish eye contact, smile, use their first name, and identify yourself by name, position, relation. Use a natural voice.
3. State Your Message Clearly: Use simple words and sentences. Speak slowly, distinctly, and in a reassuring tone. Refrain from raising your voice louder.
4. Ask Simple Questions: Those that can be answered with a simple yes or no and one word is best. Avoid open ended questions. Ask only one question at a time.
5. Give Two Choices: Example – would you like to wear the red blouse or white blouse? Show the choices if possible.
6. Give Extra Time for Responses: Be patient in waiting for a reply. Watch for nonverbal cues and body language to help you understand.
7. Give Directions One at a Time: Break down activities into series of steps. This will help them to understand and participate better.
8. Stick to a Topic: Avoid quick shifts from topic to topic or activity to activity.
9. Have Patience: Do not show your frustration and try to to correct every inaccurate statement they make.
10. Remember there will be Good Days and Bad Days: Just like anyone, they will have ups and downs. Just keep trying.

Tips for Talking to your Doctor

How well you and your doctor communicate is one of the most important parts of getting good health care. Talking to your doctor, however, is not always easy. It takes time and effort on your part as well as your doctor’s.

In the past, the doctor typically took the lead and the patient followed. Today, a good doctor/patient relationship is more of a partnership. You and your doctor work as a team, along with nurses, physician assistants, pharmacists and other health care providers, to address your medical problems and keep you healthy.

Talk to your doctor and the nurse
It is not uncommon to visit with your doctor’s nurse first. Be sure to tell the nurse about any current and past health care issues or concerns. It is important to share any information you can, even if you’re embarrassed, including:
– Any symptoms you are having
– Your health history. Keep a journal and bring it to your appointments.
– Personal information, including whether you are stressed or your life is changing
– List all your medications, even those purchased over the counter. Include the medication strength and how often you are taking each.
– Any side effects from your medications
– Any allergies you might have, especially to medications.

Ask questions
Don’t be afraid to speak up. It is important for you to let your doctor know if you don’t understand something. If you don’t, your doctor will think you understand everything you’ve been told. If you have questions before the appointment, be sure to write them down to ask during your appointment. You don’t want to forget anything when you have your doctor’s attention. Tell your doctor if you need more time to discuss something.

Take information home
It’s all right to take notes at your appointment. Sometimes it helps to bring a family member or friend with you to help write down the doctor’s instructions or answers to your questions. Ask for brochures or other written material.

Follow through
Be sure to follow your doctor’s instructions, like taking medication or scheduling a test or another appointment. If you forget something, it is okay to contact your doctor. The following are reasons you may need to call after your appointment:
– If you have questions after the appointment.
– If you start to feel worse or have problems with your medicine.

As we age, it becomes even more important to talk often and comfortably with your doctor. That’s partly because you may have more health issues to discuss. It’s also because your health greatly impacts other parts of your life. Taking an active role in your health care puts the responsibility of good communication on both you and your doctor.

Kathleen Weston
Director of Hospice Operations